Not to make this outsourcing day, but this story was too odd to pass up:
Pull off Interstate 55 near Cape Girardeau, Mo., and into the drive-through lane of a McDonald's next to the highway and you'll get fast, friendly service, even though the person taking your order is not in the restaurant - or even in Missouri.The order taker is in a call center in Colorado Springs, more than 900 miles away, connected to the customer and to the workers preparing the food by high-speed data lines. Even some restaurant jobs, it seems, are not immune to outsourcing.
To be sure, we're talking about outsourcing, not offshoring here ... but with medical transcription and call center jobs already going overseas, why not drivethrus?
Posted by tgibbons at July 20, 2004 03:49 PM